FAQs

BENGAY® Website FAQs

About Topical Pain Relief 

 

Q: Why should I use a topical pain reliever?

A: A topical pain reliever is applied at the site of discomfort to provide temporary relief of minor aches and pains of muscles and joints.

 

Q: How do BENGAY® Brand products work?

A: When you apply BENGAY® products to sore muscles or joints, the pain reliever(s) in BENGAY® Brand products work to temporarily block the perception of pain, providing relief.

 

Q: Can I use BENGAY® products with an oral pain reliever, such as TYLENOL®?

A: Use of combinations of drugs can increase potential risks, therefore, consult with your doctor.

 

Q: What is the difference between how a topical pain reliever and an oral pain reliever work?

A: Topical pain relievers are applied right where you hurt, but oral pain relievers must be ingested and absorbed by your system.

 

Q: Can I use a topical pain reliever instead of an oral pain reliever for my minor backache, muscle or joint pain? For arthritis?

A: Yes, many people prefer topical pain relievers. If oral pain relief medication is not right for you, you may wish to consider a topical pain reliever. Topical pain relievers are specifically designed for relief of minor aches and pains of muscles and joints, including minor arthritis pain. Use as directed.

 

Q: There are so many topical pain relievers to choose from – which is right for me?

A: Choose a topical pain reliever made by a trusted brand. BENGAY® Brand launched its original formula in 1898. With over 100 years of history, BENGAY® Brand has established a legacy of trust grounded in safety and efficacy.

 

General Product Usage

 

Q: How quickly does the vanishing scent in BENGAY® creams and gels vanish?

A: Many BENGAY® Brand products are formulated with a “vanishing scent” that starts to disappear minutes after it is applied. This means you could, for example, apply some BENGAY® cream or gel when you are getting ready in the morning, and by the time you arrive at work or school, the scent would be virtually gone.

 

Q: Where does the brand name “BENGAY®” come from?

A: BENGAY® is named after the French-born pharmacist Dr. Jules Bengué, who invented it in 1898.

 

Q: Can I use BENGAY® Cold Therapy or BENGAY® ZERO DEGREES™ with BENGAY® Ultra Strength Cream on the same body part?

A: BENGAY® products are formulated to be effective when used alone, therefore we recommend not using more than one product on the same body area at the same time.

 

Q: Can I use BENGAY® creams and gels with a heating pad?

A: No. The FDA and Consumer Product Safety Commission have issued a public health advisory on the use of heating pads. Among the individuals it identifies as being at particular risk for electric heating pad burn injuries are persons who may be unable to feel pain to the skin because of medication. It also indicates that a heating pad should never be used by a person who has skin that is not sensitive to temperature change. Since topical analgesics affect pain and skin temperature perception, they should not be used with a heating pad.

 

Q: Is it safe to use expired BENGAY® products?

A: BENGAY® products are safe when used as directed. In order to ensure the safety and quality of our products, we recommend that you use BENGAY® products before their expiry date.

 

Q: Can I use BENGAY® products if I am pregnant?

A: The product does not have a pregnancy warning, but if you have any concerns, you should speak with your physician.

 

Q: Can I use BENGAY® products on sunburned, blistered or damaged skin?

A: BENGAY® pain relieving creams/gel should not be applied to wounds and damaged skin

 

Q: Can I use BENGAY® on my child?

A: Consult a doctor before using on children under 12 years of age.

 

BENGAY® ZERO DEGREES™ FAQs

Usage

 

Q: How do I use BENGAY® ZERO DEGREES™ pain relieving gel?

A: For the first use, remove and discard the foil on applicator head. After use, wipe off the applicator head, turn the dial back slightly, and replace the protective cap. Clean the outside with damp cloth or paper towel. Do not rinse under or immerse in water. For improved refreshment, store in freezer before using.

 

Q: How long does the pain relief of BENGAY® ZERO DEGREES™ last?

A: Most consumers experience the pain relief of BENGAY® ZERO DEGREES™ for 2-4 hours.

 

Q: Can I use my hands to apply BENGAY® ZERO DEGREES™ instead of rubbing on with the applicator?

A: The product will feel cooler if applied with the applicator, because when applied with hands, the gel will absorb the heat of your hands and begin to warm.

 

Q: When should I use an external analgesic, such as BENGAY®, that provides a cooling vs. a warming sensation?

A: External analgesics, which are for relief of minor aches and pains of muscles and joints, may also provide a perception of cooling or warming, but it's a matter of personal preference which you choose.

Storage

 

Q: How does the formula stay a gel when placed in the freezer?

A: The formula in BENGAY® ZERO DEGREES™ gel is specially designed not to freeze even in the freezer, yet has the icy-cold sensation of ice when removed.

 

Q: Must BENGAY® ZERO DEGREES™ be stored in the freezer?

A: No. The product may be stored at 20° to 25°C (68° to 77°F) and applied at room temperature, but will not feel as refreshing as when stored in the freezer.

 

Q: How long should BENGAY® ZERO DEGREES™ be stored in the freezer?

A: When stored in the freezer, before the first use, BENGAY® ZERO DEGREES™ should be stored for a minimum of 2 hours.

 

Q: What if BENGAY ZERO DEGREES™ was stored in the freezer, but then left out. Will it still be effective??

A: Yes it will still feel cold, but may feel more refreshing if stored in the freezer.

 

Q: Does BENGAY® ZERO DEGREES™ need to be stored inside the pouch?

A: No it does not.

 

Q: Can BENGAY® Cold Therapy be stored in the freezer?

A: No. BENGAY® Cold Therapy was not designed for freezer storage.

 

BENGAY® Pain Relief + Massage

 

Q: How do I use BENGAY® Pain Relief + Massage?

A: Remove the overcap, twist open the white cap, dispense the product, twist closed the white cap, massage the medicine in with the nubs, wipe white cap with tissue if necessary, replace overcap.

 

BENGAY® Ultra Strength Pain Relieving Patches

 

Q: How do I use a BENGAY® Ultra Strength Pain Relieving Patch?

A: For best results, please ensure that skin is clean and dry before applying. Open pouch and remove patch. If desired, cut patch to size. Peel off protective backing and apply sticky side to affected area.

 

Q: How long does the pain relief of BENGAY® Pain Relieving patches last?

A: Many people who use BENGAY® patches experience up to eight hours of pain relief with each application. However, individual results may vary.

 

Q: Can I use a BENGAY® patch on a body part where I have already applied a BENGAY® cream or gel?

A: The BENGAY® patch is not intended to be used on an area that has been treated with a BENGAY® cream or gel.

 

Q: Can I use BENGAY® Ultra Strength Pain Relieving Patches with other topical products, such as body lotion or other pain-relieving creams?

A: The area where you apply the patch must be clean and dry to ensure maximum adhesion. You may use body lotion on the rest of your body if you prefer. If you wish to use another medicated cream/gel, do not use it on the same area that you apply the patch.

 

Q: Can I cover the BENGAY® Ultra Strength Pain Relieving Patch with clothing?

A: Yes.

 

Q: Can I wear the BENGAY® Ultra Strength Pain Relieving Patch while exercising?

A: You may wear the BENGAY® Ultra Strength Pain Relieving Patch while exercising. However, sweat and excessive movement may weaken the hydrogel adhesive.

 

Q: Can multiple BENGAY® Ultra Strength Pain Relieving Patches be worn at the same time?

A: Yes, you may wear more than one patch at the same time (either next to one another or on different areas of the body).

 

Q: Can I use the BENGAY® Ultra Strength Pain Relieving Patch with my oral medication?

A: The active ingredient of the BENGAY® Ultra Strength Pain Relieving Patch is not intended to be absorbed into the body; and, generally, should not have any interaction with your oral, prescription medicines. However, with any prescription product, you should seek the advice of your doctor or pharmacist.

 

Q: What is the difference between BENGAY® Ultra Strength Pain Relieving Patches and BENGAY® Pain Relieving Gel/Creams?

A: The BENGAY® Ultra Strength Pain Relieving Patch provides effective pain relief, similar to BENGAY® Pain Relieving Gel/Creams. It delivers the pain-relief in the form of a self-adhesive hydrogel patch.

 

Q: What kind of adhesive is used in the BENGAY® Ultra Strength Pain Relieving Patch?

A: There is no adhesive in the BENGAY® Ultra Strength Pain Relieving Patch. The pain relieving hydrogel layer adheres the patch to the body.

 

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